Tuch

Tuch runs Customer Success
before you hire a CS team.

Tuch watches usage and every customer channel, finds who is stuck, going quiet, or still waiting on what you shipped, and drafts the message. You press send.

Works withSlackDiscordGitHubIntercomStripeHubSpotRead-only. Nothing sends without you.
Tuch
Mark's workspace
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MK
Mark Keller
Product Foundry ▾
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Search ⌘K
SYNCED · 4 MIN AGO
Invite
Drafts 8
Questions 3
All 8
‖ Stalled 2
↓ Dropped 2
✓ Shipped 2
→ Promised 1
★ Praised 1
‖STALLED Northwind Data · Foundry $840/mo 2d
Paid Jan 14. Never created a build config. No contact since.
Stripe usage #support
“Hi Ann — I noticed you set up Foundry two weeks ago but haven’t created your first build config yet. Want me to…”
assign
open
↓DROPPED Basel Systems · Foundry $1,240/mo 4d
Question in #support on Aug 3 got no reply. Thread went quiet.
#support thread
“Sorry we left your question about parallel agents hanging — here’s the short answer, and the config that goes with it…”
assign
open
✓SHIPPED Corvus Labs · Foundry $420/mo 1d
Asked for Bitbucket mirroring in June. Shipped yesterday in 2024.8. Never told.
#feedback PR #2214
“You asked about Bitbucket mirroring back in June — it shipped yesterday in 2024.8. Here’s how to turn it on…”
assign
open
✓SHIPPED Halden Freight · Foundry $310/mo 1d
Reported the artifact retention bug in May. Fixed in 2024.8.
#support PR #2190
“The artifact retention bug you reported in May is fixed in 2024.8 — cleanup now respects per-build rules…”
assign
open
→PROMISED Ridgeway Health · Foundry $2,100/mo 9d
We said “next quarter” about SSO on Mar 3. Quarter starts Monday. No update sent.
#support roadmap
“Back in March we said SSO was a next-quarter thing. That quarter starts Monday — here’s where it actually stands…”
assign
open
★PRAISED Torvik AB · Foundry Studio $180/mo 6d
Called the new inspector “the reason we stopped writing our own linter” in #feedback. Never followed up.
#feedback
“Thank you for the kind words about the inspector — would you be up for saying that publicly, or on a call with the team?”
assign
open
↓DROPPED Kessler Group · Foundry $660/mo 5d
Discord question about agent pools from Aug 2 was never answered.
Discord usage
“Your question about agent pools slipped past us — here’s the answer, three days late…”
assign
open
‖STALLED Vermeer Studio · Foundry Studio $95/mo 3d
Paid Aug 1. Two sign-ins, no project opened. No contact since.
Stripe usage
“You signed up for Foundry Studio last week but haven’t opened a project yet — is something blocking the import?”
assign
open

What Tuch does for every account

It watches every account and every channel, then hands you the next move — you press send.

Spots silent churn early

Watches usage and activation, and flags accounts going quiet long before renewal.

Replies before trust slips

Surfaces every question across your channels with a reply already drafted.

Closes the loop on what shipped

When a request ships, it tells the customer who asked — so fixes turn into renewals.

Why this is worth doing

Silent churn is the expensive kind.

60-70% of yearly churn happens in the first 90 days. People who paid and never got started. Tuch finds them in week one.

A human reply still works.

A human reply within a day makes people 15% more likely to return. Bot replies do nothing. Tuch drafts, you send.

You keep the goodwill you earned.

1 message turns a shipped feature into kept goodwill. You already built it; telling them is the cheap part.

Ready for the call in one screen

Before a renewal call, Tuch lays out the whole account on one page — open requests, the timeline, and what changed on their side.

Tuch
Mark's workspace
Queue
Accounts
Activity
Settings
MK
Mark Keller
Accounts / Northwind Data
SYNCED · 4 MIN AGO
Northwind Data
Foundry Foundry Studio
$840/moowner MKlast contact 12d
Never auto-send
OPEN THREADS
Asked for Bitbucket mirroringJun 4✓ SHIPPED · NOT TOLD
Wants SSO for 40 seatsMay 21→ WAITING
Build timeout on large reposApr 9TOLD
TIMELINE
Aug 6‖ FOUNDMoment found — stalled signup, no build config since Jan 14
Aug 5USAGEUsage: 3rd sign-in, still no project activity
Jul 25✓ SENTSent by Mark — “2024.7 is out, here is what changed for you”
Jun 4→ REQUESTRequest logged — Bitbucket mirroring
May 21→ REQUESTRequest logged — SSO for 40 seats
Apr 9THREADSupport thread — build timeout on large repos, told
Brief
Copy
2 open requests (SSO, Bitbucket mirroring). No complaints in 90 days. Usage flat since April. We sent 3 messages, last one 12 days ago.
Overview
AT RISK
MRR
$840/mo
SEATS
12 of 40
USAGE 90D
−38%
LAST CONTACT
12d
NEEDS ATTENTION
Bitbucket mirroring shipped Jun 4 — the customer was never told
SSO for 40 seats promised in May — 78 days overdue
Usage flat since April, down 38% over 90 days
Champion (Ann) has been quiet for 12 days
External signals
last 90 days
What changed on their side, pulled from public sources.
CRUNCHBASE
Raised a $24M Series B
Budget to grow — a clean reason to move the SSO seats forward.
LINKEDIN
Engineering grew 45 → 61
Makes the 40-seat SSO request urgent, not nice-to-have.
G2
New review mentions slow builds
Lines up with their April build-timeout thread.
NEWS
Announced a monorepo migration
Raises the build-timeout risk again — worth getting ahead of.

Three steps. No setup project.

Connect what you choose

Read-only, channel by channel.

Tuch remembers

One page per customer: what they asked for, what shipped, how they use it.

You get drafts

Written in your words. Nothing goes out without you.

Your workspace ask · review · approve
requests down · drafts up
Tuch agents One agentic layer that reads every source, keeps the account in sync, and drafts the message.
API · MCP · read and write
Your tools CRM · tickets · usage · docs

Nothing is copied out. Your CRM stays the system of record.

Most Customer Success software assumes you already have a CS team.

AI runs the customer work Humans still run Customer Success Works before you have a CS team Built for an established CS org Customer Success before you build the team Frigade Gainsight Atlas Vitally HubSpot Service Founder + Gmail + Slack Pylon Intercom / Fin
No CS stack to build
Connect the tools you already run.
Every account stays managed
Onboarding, risk and renewals, watched continuously.

Hover any tool to see what it does and what Tuch adds.

Pay for customers you keep, not seats

Free
$0

Your first 20 paying customers. No card.

Growth
$0.75/customer/mo

Every paying customer above 20. All core features.

Scale
$0.50/customer/mo

Volume rate past 500 customers. Adds health scores, churn flags and renewal briefs.

Example: 250 paying customers -> 230 billable x $0.75 = $172.50/mo. Free users and community members are never counted.

See what you missed last quarter

Private alpha. Connect one channel, read-only, and see your first drafts the same day.